Flow – The platform that improves healthcare
Flow connects digital and physical care and enables healthcare professionals to collect the patient's medical history, prioritize, treat and follow up smoothly and safely so that the patient gets the right care at the right time.
Design and features are tailored based on the healthcare provider's brand so that the patient can feel secure and familiar throughout his or her contact.
Flow is CE-marked and the medical and technical security is of utmost importance in everything we do.
WE OFFER INTELLIGENT DIGITALISATION
The platform that improves healthcare
Safe and secure login from your smartphone, tablet or computer.
We have a strong focus on data security throughout the development of the platform, and all data is transferred encrypted in accordance with the Personal Data Act, the Patient Data Act and GDPR.
It allows the patient to fill in their medical history in their own time
The questions are adapted based on the reason for the encounter, gender, age and symptoms. The tool covers all reasons for making contact with a health centre. Doctrin's medical team works continuously with healthcare professionals to guarantee quality and to ensure that the questions follow primary care principles.
Clear and comprehensive overview of the patient's symptoms or reason for making contact
The report is automatically compiled into a summary of the patient's symptoms and medical history, or other reason for making contact.
CORRECT LEVEL OF CARE
CORRECT LEVEL OF CARE FROM THE START
Rule based triage for more precise care
The healthcare provider chooses which case types and patient groups shall be managed by which profession in the healthcare centre. Based on these rules, Doctrin's platform manages and sorts patient cases for more precise care.
EFFICIENT HEALTHCARE ENCOUNTERS
Flexible healthcare encounters between patients and healthcare providers via chat or video
If necessary, the patient can send pictures or enable video. This increases flexibility and saves time for both healthcare providers and patients. The text-based dialogue also provides a basis for quality control and internal follow-up.
CONNECTED DIGITAL AND PHYSICAL CARE
Digitally whenever possible, and physically when required
Thanks to the chat-based communication and integration with the telephony system, physical examinations or further investigations can easily be organised as required.
How the platform works
SAFE AND SECURE LOGIN
Flow allows the patient to start their healthcare contact at any time and from anywhere, directly from their smartphone, tablet or computer
The patient logs in with BankID on their smartphone, tablet or computer. The patient then lists their symptoms and medical history in the digital form, safely and securely, without the need for any resources from the care centre.
MEDICAL HISTORY, A STRUCTURED COLLECTION OF SYMPTOMS
The tool is intelligent as the questions are automatically adapted to each patient. A world-class medical history tool
The patient can fill in their symptoms and medical history in their own time without taking resources from the care centre. The questions are adapted dynamically based on the reason for the encounter, gender, age and symptoms, and all potential contacts with a healthcare centre are covered. Doctrin's medical team, in collaboration with external doctors and other healthcare professionals, have developed questions based on validated knowledge support resources and clinical guidelines.
Healthcare professionals automatically obtain a clear and comprehensive overview for decision making
The medical report is compiled automatically based on the patient's medical history and reason for contact. It provides a clear and comprehensive summary of why the patient contacted the healthcare provider, their symptoms and medical history. The report can help determine the level of care, diagnosis, treatment, and to facilitate documentation.
THE RIGHT CARE AT THE RIGHT TIME
Automatic guidance of the patient to the appropriate level of care in order to find the correct starting point
The healthcare provider decides on which types of cases they want to handle in the platform, which patient groups can be treated digitally and which should be treated in a physical setting. Based on established rules, Flow handles the referral of patient cases for more efficient triage, resulting in time savings for the healthcare provider. Flow can thus be configured to adapt to the healthcare provider's needs and patient flows.
STREAMLINED HEALTHCARE ENCOUNTERS WITH FLEXIBILITY
Chat-based communication between the patient and healthcare provider for more flexible and efficient healthcare encounters
The healthcare encounter takes place through an asynchronous chat, without the patient or healthcare provider needing to communicate at the same time or place. If necessary, the patient can send pictures or enable video. This increases flexibility and saves time for both healthcare providers and patients. The text-based dialogue also provides a basis for quality control and internal follow-up.
SAFE HANDOVERS BETWEEN HEALTHCARE STAFF
Flow gathers symptoms, medical history and dialogue in one place, in a format ready for documentation
The healthcare provider can easily hand over patients to colleagues or other professionals, as well as consult on cases within the platform. The medical history follows the patient in the healthcare system. For the healthcare provider, this results in more efficient cooperation and more secure handover. The patient obtains a better insight into and control of their healthcare contacts.
STANDARDISED INFORMATION GATHERING
User data as a basis for organisational development and quality improvement
Flow gathers and presents live data in a clear manner to help generate valuable insights and support organisational development and quality improvements.
A FLEXIBLE WHITE-LABEL SOLUTION
The platform can be adapted to the customer's unique needs, where shared solutions become their own
Flow provides the level of flexibility you need, as all healthcare providers have differing needs. Our diverse range of customers shows that this is possible. The product is under continuous development and Doctrin works closely with its customers and partners to find solutions.