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Flow – The platform that improves healthcare

Flow connects digital and physical care and enables healthcare professionals to collect the patient's medical history, prioritize, treat and follow up smoothly and safely so that the patient gets the right care at the right time.

Design and features are tailoured based on the healthcare provider's brand so that the patient can feel secure and familiar throughout his or her contact.

Flow is CE-marked and the medical and technical security is of utmost importance in everything we do.

WE OFFER INTELLIGENT DIGITALISATION

The platform that improves healthcare

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SECURE LOGIN
SECURE LOGIN

Safe and secure login with BankID from your smartphone, tablet or computer.

We have a strong focus on data security throughout the development of the platform, and all data is transferred encrypted in accordance with the Personal Data Act, the Patient Data Act and GDPR.

MEDICAL HISTORY
MEDICAL HISTORY

It allows the patient to fill in their medical history in their own time

The questions are adapted based on the reason for the encounter, gender, age and symptoms. The tool covers all reasons for making contact with a health centre. Doctrin's medical team works continuously with healthcare professionals to guarantee quality and to ensure that the questions follow primary care principles.

CLEAR REPORT
CLEAR REPORTING

Clear and comprehensive overview of the patient's symptoms or reason for making contact

The report is automatically compiled into a summary of the patient's symptoms and medical history, or other reason for making contact.

CORRECT LEVEL OF CARE
CORRECT LEVEL OF CARE FROM THE START

Rule based triage for more precise care

The healthcare provider chooses which case types and patient groups shall be managed by which profession in the healthcare centre. Based on these rules, Doctrin's platform manages and sorts patient cases for more precise care.

EFFICIENT HEALTHCARE ENCOUNTERS
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EFFICIENT HEALTHCARE ENCOUNTERS

Flexible healthcare encounters between patients and healthcare providers via chat or video

If necessary, the patient can send pictures or enable video. This increases flexibility and saves time for both healthcare providers and patients. The text-based dialogue also provides a basis for quality control and internal follow-up.

CONNECTED DIGITAL AND PHYSICAL CARE
CONNECTED DIGITAL AND PHYSICAL CARE

Digitally whenever possible, and physically when required

Thanks to the chat-based communication and integration with the telephony system, physical examinations or further investigations can easily be organised as required.

How the platform works

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SAFE AND SECURE LOGIN

Flow allows the patient to start their healthcare contact at any time and from anywhere, directly from their smartphone, tablet or computer

The patient logs in with BankID on their smartphone, tablet or computer. The patient then lists their symptoms and medical history in the digital form, safely and securely, without the need for any resources from the care centre.

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MEDICAL HISTORY, A STRUCTURED COLLECTION OF SYMPTOMS

The tool is intelligent as the questions are automatically adapted to each patient. A world-class medical history tool

The patient can fill in their symptoms and medical history in their own time without taking resources from the care centre. The questions are adapted dynamically based on the reason for the encounter, gender, age and symptoms, and all potential contacts with a healthcare centre are covered. Doctrin's medical team, in collaboration with external doctors and other healthcare professionals, have developed questions based on validated knowledge support resources and clinical guidelines.

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DECISION SUPPORT

Healthcare professionals automatically obtain a clear and comprehensive overview for decision making

The medical report is compiled automatically based on the patient's medical history and reason for contact. It provides a clear and comprehensive summary of why the patient contacted the healthcare provider, their symptoms and medical history. The report can help determine the level of care, diagnosis, treatment, and to facilitate documentation.

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THE RIGHT CARE AT THE RIGHT TIME

Automatic guidance of the patient to the appropriate level of care in order to find the correct starting point

The healthcare provider decides on which types of cases they want to handle in the platform, which patient groups can be treated digitally and which should be treated in a physical setting. Based on established rules, Flow handles the referral of patient cases for more efficient triage, resulting in time savings for the healthcare provider. Flow can thus be configured to adapt to the healthcare provider's needs and patient flows.

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STREAMLINED HEALTHCARE ENCOUNTERS WITH FLEXIBILITY

Chat-based communication between the patient and healthcare provider for more flexible and efficient healthcare encounters

The healthcare encounter takes place through an asynchronous chat, without the patient or healthcare provider needing to communicate at the same time or place. If necessary, the patient can send pictures or enable video. This increases flexibility and saves time for both healthcare providers and patients. The text-based dialogue also provides a basis for quality control and internal follow-up.

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SAFE HANDOVERS BETWEEN HEALTHCARE STAFF

Flow gathers symptoms, medical history and dialogue in one place, in a format ready for documentation

The healthcare provider can easily hand over patients to colleagues or other professionals, as well as consult on cases within the platform. The medical history follows the patient in the healthcare system. For the healthcare provider, this results in more efficient cooperation and more secure handover. The patient obtains a better insight into and control of their healthcare contacts.

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STANDARDISED INFORMATION GATHERING

User data as a basis for organisational development and quality improvement

Flow gathers and presents live data in a clear manner to help generate valuable insights and support organisational development and quality improvements.

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A FLEXIBLE WHITE-LABEL SOLUTION

The platform can be adapted to the customer's unique needs, where shared solutions become their own

Flow provides the level of flexibility you need, as all healthcare providers have differing needs. Our diverse range of customers shows that this is possible. The product is under continuous development and Doctrin works closely with its customers and partners to find solutions.

Would you like to know more about Flow?
Contact us

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Certified
Doctrin's Platform Flow is an approved medical device. All data is transmitted encrypted and processed according to the Personal Data Act, the Patient Data Act and the EU Data Protection Regulation (GDPR).